Refund Policy: Unless your mask is in it original unopened packaging, and within 90 days of original purchase date, no returns are available. It is your responsibility to verify that the airline you are flying will allow you to use AIR on their aircraft.
No returns will be made because of a refusal to use on a particular flight, or any flight at all.
AIR is a great solution for flying. Although AIR complies with most airline masks policies, CDC guidelines as well as all applicable FAA regulations, we are still getting push back from many airlines. Some allow passengers to fly with AIR alone, some will require a mask underneath and some won’t allow it at all. It depends on the airlines and even the staff of your particular flight. For the most part, there are not clear rules they seem to follow.
We are working with airlines to try to find a path to official approval, but it’s not a fast process. So if you are going to fly with AIR, we want to make sure you have everything you need to do so successfully. We recommend contacting your airline prior to booking to verify that you will be able to use your MicroClimate AIR on your flight. Below you will find a step by step guide on what to expect as well as the individual mask policies of each airline and an AIR fact sheet to knowledgeably discuss any issues you might come across.