Shipping

When will I receive my AIR?
Shipping for AIR2 has about an 8 week lead-time. AIR1 is now sold out. All remaining AIR1 shipments should be fulfilled by 9/10/21.

How will I know when my AIR is shipped?
Tracking information will be sent to the email used for purchase. If you don't see right away, please check your spam folder as it might have gone there.

Do you deliver worldwide?
AIR is the first in a series of products from MicroClimate and will be shipping to the UNITED STATES. We are only shipping to the United States so that we can address any concerns quickly and conveniently.  We will make a public announcement on our website and socials if this changes. 


Hearing
 

Can I hear others while wearing AIR?
AIR1 is designed for air transit, and other high-density situations. In these situations, users are not typically having conversations. If you need to speak with someone, we recommend using Apple AirPods with LiveListen feature. This enables a link between the phones microphone and earbuds. A similar feature is also available through Sound Amplifier on Android. 

AIR2 is designed to be worn while communicating with others. While there is still a certain amount of reduction of clarity, AIR2 is organically more effective at enabling communications.

How do the fans affect hearing?
AIR1 The fans do slightly impair hearing (37.5 db). People can hear the wearer and the wearer can hear other people. It is muffled and this feature is under development.  AIR2, with its fan suspension modules, greatly decreases the overall background noise, vastly improving your capabilities to hear others.


HEPA filters

What are your filters composed of and how do they work?
AIR filters use a blown Polypropylene and PET to achieve HEPA filtration.

How long do the filters last?
3-4 months with regular use. 

Are the filters replaceable?
Easy, no tools needed. Snap or press into place around the inside rim of the mask.


Batteries

What type of batteries?
AIR uses two lithium polymer batteries (similar to laptop or phone batteries).

How to know if it's charging?
With AIR1: Please try removing the scarf to make sure that it's fully plugged in and also to better see the LED light. There should be a blue LED light that turns on when charging and turn off when fully charged. 

What is run time on both low and high fan speeds?
On the high fans speed, it will run for about 7-8 hours. On the low speed, it my run over 20 hours.

What is the minimum recommended charger?
2 Amps is enough for full speed charging. 3 amps will get you a bit more charging while running.  

How long does it take to charge?
Approximately 8 hours, depending upon charger.

Can you still wear AIR if the batteries die?
Our team has done extensive testing, and determined that if the fans shut down, the mask is still safe to wear indefinitely. Comfort will diminish and it may begin to fog, but fresh air will continue to be circulated by your lungs.

We recommend keeping a conventional cloth mask in the carrying case, mostly as a backup in case there is a misunderstanding with aircraft personnel if using for travel.


Fabric

What is the fabric made of?
Impermeable polyester black fabric  

How to wash the fabric?
Fabric is machine washable but must be air dried

When should I expect to receive the white/panda scarf I ordered?
White/Panda colors are shipping on demand


Policies

Return Policy?
There is no return policy. AIR is considered a wearable and returns cannot be used for other customers.

Does this come with a warranty?
As a new product and company, a policy has not been developed yet. We want you to be fully satisfied with the product, so please contact customer care with any product problems.


Specs

Does AIR fit larger sized heads?
We have tried AIR on someone who is 6' 8" with the following head dimensions:
24 width cm, 18 height cm, circumference 66.3 cm. He said it was comfortable and worked completely fine

Does it comes in different sizes?
AIR is one size fits most. Extremally large or small head may not fell comfortable in AIR.

Does AIR fit children?
The neck seal will function appropriately on a child sized neck, however comfort is subjective.  While we have many customers who have purchased AIR for their child and have loved it, we still recommend the parent purchasing a mask for themselves, allowing their child to where it for at least an hour before purchasing one exclusively for their child.




Misc

Is AIR TSA or FAA approved?
AIR has successfully been tested on many flights in the US. Because AIR is a new product, chances are that the flight crew you encounter will not have seen or heard of it. Please be prepared with a conventional mask in case you run into any misunderstandings. Our team is working directly with the airlines, and also developing content to help get the word out.  

Can I eat or drink while wearing it?
Like other masks, the lower portion may be pulled up to eat or drink through a straw.

I'm having fogging issues?
This can be corrected by moving the forehead pad to the top like you're wearing a hat which moves the filters closer to your mouth. If the AIR is below your chin, it will likely block air flow. It may also be necessary to apply a simple lens anti-fog solution if you live in an area of high humidity, if there is a significant temperature difference between inside and outside, or if you are being moderately active.

Can it be used for medical/educational work?
AIR was not designed for these applications, however, it has been adopted by many for these purposes because of its comfort and filtration efficacy. AIR is not FDA approved.
 
Can I fix the acrylic if it gets scratched?
The acrylic is scratch resistant. Deeper scratches may be buffed out.  
 


AIR VS AIR2

ALL-NEW
 Air2 is an all-new design that greatly expands the activities where it can be comfortably worn.

COMMUNICATIONS
Conversations while wearing Air2 are now easy and natural. The new mask is whisper-quiet, thanks to a patent-pending fan suspension module. To help the voice carry through the front more naturally, the fans were moved rearward to make the front filters unobstructed.

COMFORT
Air2 is comfortable for all-day use. The fan's new location places the center of gravity further back. This improves balance, so the mask stays in place when looking down. The components have also been moved inboard the shell, leading to a more compact and sleeker look. A horizontal Active Band is also standard.

CURRENT
Airflow management is improved. Clean air is now pushed into the mask from the back. This arrangement still filters the inlet and outlet but also creates a slightly positive pressure in the process. This positive pressure ensures that any leaks flow out of the mask.

CONTROLS
The power button and charge port are now in the back, accessible to the right or left hand. This new user interface has a more upscale look and feel. It's now easy to connect power while wearing the mask with the included magnetic charging cord adapter.

ELLIPSOID
Visor impact toughness is substantially improved. The new tough acrylic retains the scratch-resistant properties of the original while improving impact strength. The visor also now comes with a factory fog-resistant coating to minimize fogging when moving between extreme environments.

FUTURE
Air2 is a platform built for the future. The top half of the mask is now removable. This allows Air2 to accept future upgrades. Some concepts being considered are tinted visors, colors, LED accent lighting, headgear, VR, etc.  

Contact Us

MicroClimate
3000 Sierra Vista Way
Provo, UT 84606
info@microclimate.com

Due to high demand please allow for 1-3 business days for us to get back to you. Please review the FAQ as your answer might be listed.